At MS Sportswear, we strive to ensure that you are completely satisfied with your purchase. This policy outlines the shipping methods, costs, and returns process to make your shopping experience as smooth as possible.

​

Shipping Policy

​

1. Shipping Methods & Costs

• Standard Shipping: We offer standard shipping on all orders in India. Delivery typically takes between 5-7 business days.

• International Shipping: We offer international shipping to select countries. Delivery times and costs will vary depending on the destination. Customs fees, duties, and taxes are the responsibility of the customer.

 

2. Order Processing

• Orders are processed and shipped within the same day after payment is confirmed. Please note that processing times may be longer during peak seasons or holidays.

• You will receive a confirmation email with tracking information once your order has been shipped.

 

3. Shipping Restrictions​

• Shipping is not available to certain remote or restricted areas.

 

4. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately at +91 74114 54154. We will work with the shipping carrier to resolve the issue.

 

 

Returns & Exchanges Policy

​

1. Returns

• Eligibility: We only accept returns for damaged products wherein a replacement will be issued. We do not provide refunds for any other concerns.

 

2. Return Process for damages

• Step 1: Contact our customer service team at +91 74114 54154 to initiate a return. Please include your order number and photos of the damage.

• Step 2: Once your return is approved, you will receive instructions on how to return the item(s) to us.

• Step 3: Pack the item(s) securely and our courier partner will collect the package.

 

3. Refunds

• Refunds will be processed within 7 business days of receiving your return. The refund will be issued to the original payment method used for the purchase.

 

4. Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the return process above. Once we receive the original item, we will process the exchange and ship the new item to you. Shipping charges will be borne by the customer.

 

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at +91 74114 54154. We will arrange for a replacement or refund as soon as possible.

 

Contact Us

If you have any questions or concerns regarding our shipping and returns policy, please contact us at:

• Email: support@mssportswear.in

• Phone: +91 74114 54154